You are a 21 year old college student named Jessica that has been looking for a summer job. You’ve just walked into the door at home after a long day of interviewing to find that you have a missed call on your phone machine. You run over to listen to the voicemail, it’s Nordstrom! “Hey Jessica, its Casey with Nordstrom! Wow you must have really impressed our hiring manager because they want to hire you as a full time sales associate at our Nordstrom store! We are so excited to get you started and introduce you to everyone else! Your training starts first thing tomorrow morning and you need to be ready to go! We do things fast around here and you need to try not to fall behind. Be here at 9am sharp and be sure to dress work appropriate. Also, you're going to meet everyone tomorrow including our store manager so be sure to stand out and show us why we hired you! See you tomorrow, get some rest, it's going to be an eventful day.” You better head to bed! You’ve got a long day of work tomorrow! You better be ready to impress them and show them what you’re made of. [[Training time]]You walk into work to be greeted immediately by your manager Casey. She is so excited to see you again and to show you around the store. You get settled into your locker and are introduced to everyone on your department team. It's so nice to be someone that everyone is so welcoming. Casey then begins to get down to work with you. Casey: "Ok Jessica, today is going to be a busy day and we want to make sure you are cut out for this job." You: "I'm ready to work, what first?" Casey: "There's a stack of clothe sin the fitting rooms that weren't put away last night and must be on the sales floor before we open the store. You must fold them neatly and also hang up anything properly. This should only take 30 minutes for you to complete because that's when we open the store and we need to start selling. I'll be walking around the store but if you need assistance just ask one of us for help." You: "Ok! I'll get it done, thanks Casey." With every task that you receive you must finish the tasks on time and properly to receive points. You will lose points if your tasks aren't completed. If you get below the average points you can be up for being fired. But if you exceed their superstar expectations you can win prizes! [[Go to Fitting Rooms]] You walk straight to the fitting rooms only to find them to be a disaster! There are clothes everywhere! Whoever closed the night before did not clean up properly. It's time to show everyone what you're made of and start working as fast as you can. As you begin to grab the clothes you start to think how easy this is going and how it's not that bad. Once you are finished folding and hanging, you head back to the sales floor to begin putting the clothes away. However, it's beginning to be tougher to find out where to put things since you don't know the layout of the sales floor. You begin to panic but still try your hardest to put clothes back. Your hands are clearly full and clothes are beginning to fall on the floor getting unfolded since you can't balance them all on your arm. You check your watch and it's been thirty minutes. What are you going to do? [[stuff all of the clothes somewhere for someone else to put away]] [[continue to try your hardest, you'd rather fail but atleast try]]This was not a good idea! You've been caught by your manager and this is no behavior for a Nordstrom employee! You've been fired.Good choice! But you've still run out of time. Oh no, looks like Casey is on her way over to check on you. Casey: "Jessica how's it going? Looks like you're dropping more clothes than you have put away." You: "I'm so sorry I can't find out where to put these clothes." Casey: "Here at Nordstrom we work as a team, if you couldn't find where something goes, you should have asked one of your fellow employees for help like I told you to do. Looks like you aren't off to a good start. We are about to open so let's get you selling. I'll hand these clothes to another employee to put away but I am disappointed you didn't finish this task on time." You: "I'm so sorry Casey, I promise not to let you down on my other task." Casey: "You better not Jessica, there are many people that wanted this position but we believed in you!" You have now lost points since you did not complete the task on time. However, you are now moving to the sales floor so it's time to prove yourself once again and gain some more points! [[move to sales floor]]Time to start selling! Casey walks you on to your sales floor and begins to explain to you how to go about talking with customers and how to assist everyone you work with. Casey: “Be sure to greet every customer as soon as they walk over to your department. Always have a smile on your face and talk to them as if they are one of your friends. You want them to feel comfortable and at home. Be aware of their needs and what they are looking for. You can do this by asking them what they are shopping for right away and showing them around the store and showing them what you think they might like.” You: “Ok I can do that!” You begin to walk around patiently waiting for a customer to walk up to your department when you spot Jessica stopping a client and starting a conversation with her and then bringing the client over to you. Casey: “Jessica, this is one of our frequent customers Ms. Debra. Debra, this is our newest employee Jessica. She will be glad to help you find an outfit for your son’s wedding.” Casey begins to walk away and Debra stands their patiently for you to begin asking questions. You: “Nice to meet you Debra. I would love to help you find an outfit for your son’s wedding let’s get started!” Debra: “I would rather sit here on this bench and have you go and pick out and outfit for the wedding and I’ll decide if I like it. I need the entire outfit- shoes, purse, and dress. It’s an outdoor wedding in the sand so keep the hot weather in mind and don’t disappoint me!” You: “Yes ma’am I’m on it”. Debra (yelling after you): “I’m in a time crunch too so hurry”. [[begin looking around the store for Debra]] [[give up and let someone else take care of this needy woman]] Wrong choice! This is your chance to prove yourself to your manager! Go back and get this tast done or you're going to be fired! You must pick the best selections for what Debra is looking for. You have three options for shoes, three for purses, and three for dresses. If you get the entire outfit spot on with Debra and in a fast time before the clock runs out then you gain lots of points. Let’s get started! [[pick shoes]]You first are brought to a screen in the shoe department- which shoes would Debra most want for an outdoor wedding? There are sandals, high heels, and tennis shoes. [[pick sandals]] [[pick high heels]] [[pick tennis shoes]]Nice choice! These are perfect to walk in during a sandy beach wedding. Time to pick out a purse for Debra. There is a huge tote bag, backpack, and a small cross body. Keep in mind, this is a wedding and she will only need to carry around the necessities. [[pick huge tote bag]] [[pick backpack]] [[pick small cross body]]Wrong! How do you expect Debra to walk around the sand in high heels? You're fired.Wrong! Tennis shoes are never approriate for a wedding! You're fired.Wrong! She doesn't need to bring much to a wedding. Debra is upset now. You're fired.Wrong! A backpack to a wedding, really??? You're fired.Perfect choice! This is a great choice for a wedding. Lastly, you must pick a dress. First off is a long ball gown, next a sundress, and next a pant suit. [[pick long ball gown]] [[pick sundress]] [[pick pant suit]]Wrong! A long ball gown for an outdoor wedding? I don't think so! Debra will not be pleased with this. You're fired.Nice choice! Your outfit is now complete and it is right before the timer goes out! The head back to the store floor and you are next to Debra with your entire outfit that you have picked out for her. Debra: “Wow Jessica, great job! I love this outfit and it’s perfect for my son’s wedding! You also finished it right on time! Thank you so much, I will definitely be shopping with you again!” You have now gained a new client and she walked away happy! You just earned major points! [[next task please]] Wrong! Debra will be burning up in a pant suit! You're fired.Theft alert! After Debra leaves you continue doing your job on the sales floor and things seem to be going great! You are really starting to get a hang of this whole retail sales thing! You look over in the jewelry department to see if there is anyone that needs help over there when you see a man that is putting a pair of earrings into his pocket and looking very suspicious. He is stealing! You immediately run over to Casey to report the crime to her. You: “Casey! Casey! There is a man over in jewelry that is stealing! We need to take care of this!” Casey: “Jessica, theft is a problem at our Nordstrom location and this is something that you are going to have to learn to deal with. I want you to go over and talk to the man and deal with it yourself”. You begin to fast walk your way over to the jewelry department to talk to the man. You slowly approach him and start small talk. You: “Hello sir, it looks like you are checking out our new Kendra Scott earrings, looking for anyone particular?” The man: “Oh no, no, just looking. I’d rather shop on my own today. Thanks for asking to help though.” [[what to do with the robber]]What are you going to say to him? He has pushed you away but you know that you can’t let him get away with this robbery. You begin to brainstorm but you must say something before you let him get away. You have three different selections on what you can say to him to get him to pay for the earrings he put in his pocket. Which do you say? Remember to choose the right one so you get more point, saying something out of line to a client can risk major points.— “I SAW YOU STEAL THOSE EARRINGS THAT ARE IN YOUR POCKET HAND THEM OVER RIGHT NOW!” [[choose option 1]] You say nothing and let him get away with the theft. [[choose option 2]] “Sir, I noticed you looking at that gold pair of earrings in your pocket, would you like me to check you out at the register?” [[choose option 3]] Wrong! At Nordstrom, we can never yell at a client. Even though you were trying to stop the robbery you went about it the completely wrong way. You're fired.Wrong! You can't just ignore the problem at hand! You're fired!Correct! Since, you can never accuse someone of doing something wrong, you do not have the right to call someone out. By asking him if he needs assistance and asking to ring him up you did a great job! That was the best response you could have used to not let him get away! The man (looking frazzled that you caught him): “Oh no, they must have fallen in my pocket yes please I’d love to purchase these earrings from you”. After finishing up at the register with the man Casey walks over to you and is very proud of your work with handling the situation! You’re on your way to becoming a superstar employee! [[what's next]]Wow you have really been impressing all of us here at Nordstrom! We are so happy to have you on board our team! Since you’ve already really proven yourself we are going to let you decide what you want to do next. It looks like handbags is crazy busy and could really use and extra hand. Or would you like to go home early today? [[work in handbags]] [[go home]] Welcome to Crazy Town! You walk over to the handbag department only to find it crowded with people all over the place and merchandise all over the floor that people have thrown around or dropped. It is pure chaos. There is a women that looks like she is getting super aggravated waiting in line at the register and another lady that has her hands full walking around the sales floor. What should you do? Reminder pop-up: Every Nordstrom customer is important and not one is more important than another. Hop on the register to check out the lady waiting. After all that handbag looks super pricey and you want that commission to make more money. [[choose lady ready to check out]] Kindly ask the lady with her hands full if she would like you to hold the handbags behind the register while she continues to shop and then hop on the register to help the other lady. [[assist both customers]] Only assist the lady with her hands full, she’s about to spend a lot of money and that’s even more commission. [[choose lady that has hands full]] Thanks for playing! You've been a great addition to the Nordstrom team! We hope you play again soon.Wrong! You can't just help one client! You need to assist everyone. You're fired.Nice work! Like stated earlier, each customer is very important and you made sure to assist every customer in this hectic situation! You’re customers just walked away even happier! You just earned major points! [[Super Star]]Wrong! You must help everyone. You're fired.SUPER STAR STATUS You’ve really proved yourself here at Nordstrom and have finally reached super star status! This is such an exciting accomplishment! You’ve just earned a free coffee coupon for our in house E Bar coffeehouse! Thanks for playing the Nordstrom interactive game! Would you like to play again? If not, we hope to see you again soon and hope that this game helped give you an inside look at what it's like to be an employee at a hectic but fun department store such as Nordstrom. [[Welcome to the Nordstrom Team!]]